Projects - TBC Myauto Landing
Client
TBC Bank
Role
Research, Interactions
Duration
Aug 22 - Present
CHALLENGES
● Visual style - come up with unique visual style of the game;
● Technical limitations - Collaborating with developers and working within technical constraints;
● Visual Design - Designing a christmas tree and tiers
Christmas Game
OVERVIEW
TBC Digital Bank launched a game within its app! Anyone over 18 who uses the digital bank can join.
To play, open the app and click the Christmas tree button. You'll collect points for mobile and card transactions, and earn prizes at different levels. Choose to redeem your prize at any level, or wait until you reach the next one for a bigger reward!
TASK
The task was to create a seamless and enjoyable experience for users, where they can easily play and enjoy the game. Keep the design clean, intuitive, and aligned with industry standards while prioritizing the needs and preferences of the target audience.
TBC Game Rugby
OVERVIEW
TBC Digital Bank has launched a game within its mobile app in which anyone who uses the digital bank and is over 18 years old can participate.
As soon as you enter the TBC digital bank, you will see a rugby ball button. By clicking on it, you can enter, answer questions, and receive prizes with just one tap of your finger. Questions will be asked three times a week. You can answer daily questions in the digital bank, collect points (even with correct and incorrect answers), and then exchange them for different gifts.
CHALLENGES
● Visual style - come up with unique visual style of the game;
● Technical limitations - Collaborating with developers and working within technical constraints;
● Multichannel Experience - Designing a consistent and seamless experience across these channels
TASK
The task was to create a seamless and enjoyable experience for users, where they can easily play and enjoy the game. Keep the design clean, intuitive, and aligned with industry standards while prioritizing the needs and preferences of the target audience.
TASK
Evaluate the loyalty program interface's performance, gather user feedback, and iterate on the design based on insights and changing user needs. By creating a delightful and rewarding loyalty program experience, you can strengthen customer engagement and loyalty within the banking app.
TBC Loyalty
OVERVIEW
TBC Bank mobile app's loyalty program, designed exclusively for our valued customers. Our loyalty program is aimed at rewarding you for your continued trust and loyalty, offering a range of benefits and perks that enhance your banking experience.
CHALLENGES
● Seamless UX - creating a user-friendly interface that seamlessly integrates the loyalty program into the banking app;
● Program complexity - Designing a loyalty program that is easy to understand and participate in is crucial;
● Reward Relevance - offer rewards that are appealing and relevant to your target audience. Conduct research and gather customer feedback to understand their preferences and expectations.
TBC
Digital Messaging
OVERVIEW
Digital messaging allows customers to communicate with their banks in real-time, enabling quick and efficient customer support. Customers can ask questions, seek assistance, or resolve issues without the need for phone calls or visiting a physical branch.
CHALLENGES
● Complex user flows - variety of features and functionalities;
● Technical limitations - Collaborating with developers and working within technical constraints;
● Multichannel Experience - Designing a consistent and seamless experience across these channels
TASK
The task was to create a seamless and enjoyable experience for users, where they can easily access and manage their messages from bank. Keep the design clean, intuitive, and aligned with industry standards while prioritizing the needs and preferences of the target audience.
TASK
My main taskwhen designing the ordering process for a new debit card on a mobile banking app was to create a user-centered design that is simple, intuitive, and easy to use. I had to consider the needs, goals, and preferences of the users and ensure that the ordering process meets their expectations.
New Debit Card
OVERVIEW
Digital card: instant activation, can be used for E-commerce, Apple Wallet, TBC Wallet, payments via POS Terminals, digital withdrawals through an e-wallet at TBC ATMs or other ATMs that support the corresponding e-wallet.
CHALLENGES
● Security - User's personal and financial information;
● User flow - Designing a clear and intuitive user flow;
● Limited screen space – Design the ordering process to fit comfortably on smaller screen, while still maintaining a clear and intuitive flow.
QR Copy & Share
OVERVIEW
To share the IBAN information, the user would simply display the QR code on their device screen and allow the other party to scan it using their own device's camera. This would instantly transfer the IBAN information to the other party's device, eliminating the need for manual data entry or potential errors.
Overall, using a QR code to copy and share IBAN information can provide a quick and seamless user experience, reducing the likelihood of errors and improving the efficiency of payment transactions.
TASK
In this project my task was to come up with a design solution for coping and sharing IBAN by QR code. The interaction should be convenient and efficient for individuals that need to exchange payment information.
CHALLENGES
● Lack of awareness - soms users may not be aware of QR codes and how to use them,
● Compatibility issues - the QR code generator tool and scanner app must be compatible with the user's device and operating system.
● User errors - while copying and sharing IBAN information through a QR code can reduce the likelihood of errors, users may still accidentally enter incorrect information or scan the wrong QR code.
TASK
The most important thing in this task was to integrate Google design patters (Map) but not copy all the elements. While accomplishing this assignment I tried to improve user experience and offer customers better navigation the bank had previously.
ATMs & Maps
OVERVIEW
In Mobilebank user should be able to find ATMs or Branches by location, check working hours, measure distance and get acquainted with other details.
Users get a completely updated map experience for ATMs and branches.
After redesigning the function, it is easier and more comfortable to use this function. Moreover, there are added details about working hours.
CHALLENGES
● Different types of cards - card visual has been changed many times;
● Fixed period of time - 2 weeks in total;
● Absence of design system – reusable elements were created from scratch or searched among multitude of completed projects done by 10 designers.
Google Pay
OVERVIEW
For TBC Bank this service is an important novelty since it offers clients a simplified, fast and secure payment method enabling bank to introduce more innovative digital products.
Gpay allows users to add TBC Bank card to Google wallet and make payment at desired facilities, apps, etc.
The only requirement from user side is to bear Android (version 5.0 or above) with NFC support.
CHALLENGES
● User flow - has been changed several times;
● Fixed period of time - 2 weeks in total;
● Absence of design system – reusable elements were created from scratch or searched among multitude of completed projects done by 10 designers.
TASK
For me it was utmost of importance to introduce innovative user experience and offer customers contactless payment methods as simple as possible. The flow about adding card to wallet should be easy and smooth. The less taken steps the better.